- How do I cancel my order?
Please contact us if you would like to cancel an order. Orders can only be cancelled if delivery day is at least 1 day away. However, orders with a large quantity of one product cannot be cancelled. (30 or more pieces of 1 product)
- What are your delivery times?
Our delivery times are based on our delivery-person, we can only give you an estimated time. If you have any queries/requests, feel free to call us.
- How do I pay for my orders?
Cash on delivery/direct bank transfer is both accepted. Find out more in the payment method below. If your order is above $300, a deposit of $50 will be needed before processing it.
- How much does delivery cost?
For orders below $200, a delivery fee of $10 will be charged. Any orders above $200 will be entitled to free delivery. Alternatively, you can self collect your orders from our warehouse (1 Senoko Crescent, Singapore 758283) to prevent delivery waiting time and costs.
- What is the minimum order for free delivery?
We offer free delivery for orders above $200, or a charge of $10 delivery fees otherwise. Alternatively, you can self collect your orders from our warehouse (1 Senoko Crescent, Singapore 758283) to prevent delivery waiting time and costs.
What if my order is out of stock?
In the event that the product(s) you ordered goes out of stock, you will be notified via phone or by our office. We will deduct the amount accordingly.
- When can I get my orders delivered?
Your orders will typically be sent within 1-2 days. Orders sent before 3pm will be delivered the next day upon submission online. Orders sent after 3pm will be delivered 2 days after submission.
- What if I'm not home to receive my orders?
Please contact us at least one day before if you are not available to receive your order. We will arrange and reschedule your delivery. We reserve the right to charge a re-delivery fee of $10 upon delivery day cancellations.